FAQ

Frequently Asked Questions (FAQ)

1. What is macroalgae?

Macroalgae, also known as seaweed, are large, photosynthetic organisms found in marine or freshwater environments. They are an essential part of aquatic ecosystems and are often used in food, fertilizers, cosmetics, and aquariums.

2. Are your macroalgae sustainably sourced?

Yes, all our macroalgae are aquacultured to ensure minimal environmental impact. We are committed to promoting eco-friendly practices.

3. What should I do when my macroalgae arrives?

Upon arrival:

1. Unbox the package immediately.

2. Acclimate the macroalgae to your aquarium, following the instructions on our website.

4. Do you provide care instructions?

Yes, our website includes detailed care instructions tailored to each species, including ideal lighting, temperature, and water conditions.

5. What are the benefits of adding macroalgae to my aquarium?

Macroalgae offer several benefits:

• Nutrient control: They absorb nitrates and phosphates, improving water quality.

• Habitat: They provide shelter for fish and invertebrates.

• Aesthetic value: Macroalgae add natural beauty to your aquarium.

6. Can I use your macroalgae for culinary purposes?

Although our macroalgae species are not poisonous, please do not consume any algae cultivated in the aquarium hobby. 

7. What is your refund or replacement policy?

We strive for customer satisfaction. If your order arrives damaged or dead, please:

1. Contact us within 24 hours of delivery.

2. Provide clear photos of the product and packaging.

We will issue a replacement or refund, depending on the situation.

8. How can I contact customer support?

You can reach us via:

 Email: algaeplug@gmail.com

We’re happy to assist with any questions or concerns!